Dear Guests!
After Your reservation of our apartments LYRA we will support You in English according to the following questions:
1. We issue a voucher which is necessary to get visa to visit to Czech Republic.
2. We meet You any time which is suitable for You. Please, notify us by e-mail or mobile 2 hours before arrival.
3. On your request for extra payment we provide a transfer from Prague (Karlovy Vary) airport to our apartments LYRA and back.
4. In case You arrive by car we accompany You to parking.
5. In case you arrive by car we instruct you about the way how to get a pass to Lazenskaya zone in Karlovy Vary.
6. We register You in police ourselves.
7. We provide you with instructions concerning using of home equipment in our apartments.
8. During your accommodation in our apartments we are in touch for all 24 hours (What’sup, Viber, mobile phone, e-mail):
- we operatively eliminate drawbacks of home equipment functioning;
- we consult you about places of interest, entertainments, culture events, shops, restaurants in Karlovy Vary and suburbs, places where it is useful to have medical and cosmetic procedures;
- on your request we recommend you and clarify the information about possible excursions, car and bicyrcle rent;
- we give you information about public transport working;
- give you instructions what to do in cases of emergency.
9. In case you stay in our apartments longer than for 9 nights we provide you with an extra set of bed linen.
10. On your request and for extra payment we provide cleaning of your apartment during your accommodation.
11. Departure should be completed any suitable time but before 12 a.m. If you wish we can provide free saving of your luggage for several hours in the other apartment.
12. Unfortunately accommodation with animals in our apartments is not allowed.
13. By prior enquiry and for extra payment (5 euro per night) safe box is available.
14. Bonuses:
- In all of our apartments free Wifi is available.
- In case You come longer than for 30 nights we give a discount of 5 %.
- We do not require extra payment for the first extra guest. But under our jeneral rule the price for the second extra guest is 10 euro per night. So, for Sunny, Rosy, Blue extra payment is requied from the forth guest, for Golden and Green from the fifth guest, for Red from the sixth guest.
- In case you visit us not for the first time and reserve directly we give discounts.
- For babies a special chair for feeding and a babycot are available.

Payment rules
Payment can be executed both by bank transfer in advance or in cash. Payment by bank transfer should be made in advance. If you pay in cash it is possible to pay both in euro or in Czech crowns.
Attention! On the day of arrival we require a deposit of 100 euro (100 dollars) which is returned to the guests on the day of departure.
Expenses for utility services (water, heating, electricity, laundry, Internet) are already included in the price on this website.
Tourist tax is already included in the price as well.

Within 30 minutes driving from Karlovy Vary in Boží Dar there is a sport center 'Novako'. In winter mountain ski school works. There are individual and group lessons. Rolling in tubing is possible as well. Ski rent is provided. In summer people go cycling. Sport entertainments for children are developed. Novako is provided by restaurants, café, payable parking. Ski trails for adults are developed as well.
novako-ski.cz

Within 5 minutes driving from the center of Karlovy Vary there is a game center “U Gafika”. This is 1200 square meters of child’s joy. There is a small cafe for parents. Free parking is available. There is a supermarket near the center.
www.detskysvet-uhafika.cz

10 minutes driving from the center of Karlovy Vary is enough to get to a fairy-tale castle “vánoční dům”. It works all the year. This is miraculous impressions of fairy-tale interior, nice souvenirs and toy tiny town with railway and going toy train. There is a lovely café with tasty cakes. Free parking is provided. Shopping center is not far from the castle.
www.vanocnidum.cz

Nicolas Dilger (Germany)
May 2016
Green
"Das Lyra Apartment liegt sehr zentral in der Karlsbader Altstadt. Nahezu alle Sehenswürdigkeiten sind schnell zu Fuß zu erreichen. Das Apartment selbst verfügt über einen sehr schönen Ausblick auf das Gandhotel Pupp sowie die Altstadt. Das Apartment ist sehr geschmackvoll eingerichtet und verfügt zwei Schlafzimmer mit einem Doppel- und einem Einzelbett. Es gibt WiFi, Eine Waschmaschine sowie eine voll ausgestattete Küche mit Cerankochfeldern, etc. Die Zimmer sind sehr einladend gestaltet. Die Übergabe und Rückgabe der Wohnung erfolgt extrem nett, schnell und zuverlässig. Ich kann diese Unterkunft uneingeschränkt weiterempfehlen und bedanke mich für den Aufenthalt."

Andre Wahab (Switzerland)
May 2016
Rosy
"The Apartment is just as nice and sunny as shown in the picture. It is well-kept and clean and located on a hillside halfway between the hotel Pupp and the hotel Imperial. You can reach all the nice spots in Karlsbad by foot very quickly. At the same time, it is very quiet - you can sleep with your windows open (and we did). There is no noise of cars or people at night. It consists of a full bedroom, a living room, a kitchen, a bathroom and is very spacious. The equipment in the kitchen is almost brand new. There is a parking garage available nearby (very important for Karlsbad). Maria is a great hostess, very friendly, competent and punctual and will help immediately if anything is needed. If you don't need the services of a hotel, I would definitely recommend this instead. This was my first use of an Airbnb apartment and if I had known that the level was this high, I would have used this service earlier. Go book with Maria, you will not regret it!

Joel Cottrill (USA)
April 2016
Rosy
"She met us when we arrived and gave us a tour of the Airbnb. She made sure we had all the things we needed before she left and also answered all of our questions about the area."

Jana Gubanova, Germany
2016-01-15
"Представленная квартира очень теплая, просторная, светлая и совсем рядом с прекрасной набережной города. Мария была очень вежливой и дружелюбной принимающей стороной, к ней можно обращаться с любыми вопросами. Мы остались очень довольны и всем советуем!"

Dmitry Ivanov, Russia
2016-01-25
“Яркие интерьеры, просторные комнаты, потрясающий вид из окон, тихий район рядом со старым городом, наличие балкона, есть все для проживания, готовки, веселого времяпрепровождения и отдыха; телевизоры подключены к интернету, в ванной горячие полы, гостеприимные хозяева - оперативно решали все вопросы/запросы...”

Jere Fellmann, USA
2016-01-15
“Maria was a wonderful hostess for an apartment in an excellent location. The apartment is in a classic section and recently renovated with an elegance to help you feel the Karlovy Vary experience all the more.”

Anatoly Taldykin, Russia
2016-01-15
“Отличные Аппартаменты ! Огромное спасибо хозяевам - Марии и Артему!”